Westgate Lakes Resort & Spa 10,000 Turkey Lake Road Orlando, FL 32819. Yes, it is possible to cancel a Westgate timeshare. Here is Chapter 721 of the Florida Statues, which explicitly deal with cancelling a timeshare purchase. CREDIT CARD: Guests arriving after business hours are required to check-in at the Rental Office the following morning by 11:00 AM. Take our free quiz below to see if you qualify to exit your timeshare. How Can Your Contract Be Rescinded? If you’d like to rescind your contract, you’ll want to follow the instructions. Mortgage. Breakfast was delicious. This time period allows you to change your mind without being penalized. -Westgate Palace, L. If you are considering cancelling your Westgate Florida timeshare, it is essential to research the process thoroughly, including specific steps on how to cancel Westgate Florida timeshare. Westgate LTD 2801 Old Winter Garden Rd Ocoee Florida 34761 The letter doesn't need to be fancy, or legalistic, just, I/We wish to cancel contract # _____ Dated, July, __ 2014. This occurred on Sunday. History. Westgate Cruise & Travel Collection. Experience More with WOW Loyalty! The World of Westgate Loyalty Program is COMPLETELY FREE and elevates your vacations to the next level with the best online rates, exclusive discounts on everything from on-property dining to water park access, enhanced services and check-in experiences, and more! Are you ready to book your dream vacation but still have questions? Our Westgate Team Members are available to answer your questions about destination information, rental rates and everything accessible to you on-property. The waiting is making me super nervous that we messed up on the letter or. Market value versus perceived value. W. Usage of the ownership - How much have you used the timeshare to vacation? 4. Once transferred, all integrated responsibilities like maintenance fees will also be transferred to the new owner. Cell C business. Save. 0267. As of July 2021, Westgate Resorts has 22 locations across the United States. Option 3: Contact Westgate Resorts Support/ Customer Service: 100% Contact Match. When you’re ready to get out of your Vacation Village timeshare for good, be sure to get in touch with our team. Submitted by Guy Wapple. Westgate Palace, L. From not paying employees proper commissions, to not paying building. Popular Rd, Banmai, Pakkret. Westgate Towers Resort 7600 U. Step 1: Contact Westgate Representatives. Business Incorporated: 10/19/2011. Las Vegas Specials. 192 West Kissimmee, FL 34747. Westgate Resorts Ltd. If anyone else has a similar situation join us. Home. 855-516-1090. The World of Westgate Mastercard earns 3% rewards on Westgate Rewards purchases and 1% rewards everywhere else. The amount you paid, including a request that this. It is possible to cancel a Westgate Vacation Villas timeshare. CHECK-IN LOCATIONS: Guests should check in at the Front Desk, which is located on property at 1150 8th St, Tuscaloosa AL, 39504. C. Westgate Las Vegas Resort & Casino. 5 months ago. How do I cancel and stop them from me charging the down payment or any future. Login to Your Account. . Top. The first step in the process of cancelling your timeshare contract with Westgate is to contact them. Serenity Spa by Westgate brings the natural, rustic atmosphere of the Rocky Mountains to the Nevada desert for the ultimate experience in relaxation and rejuvenation. 00 and pay the transfer fees for the prospective buyer. Westgate Palace, L. WFG specializes in resolving timeshare issues created through deceitful sales tactics by assisting individuals in canceling their timeshares along. The sales manager came back with a 4bed/4bath lockout for about $41k in Building 5800, top floor. Got conformation of signing for our letter this morning now just waiting on the phone calls to start so I know the process of the cancellation is rolling. For all DStv or GOtv customer and service-related queries, please visit or or contact your local. When it comes to canceling a timeshare contract with West Gate, it is important to understand the legal process and the restrictions that may be present. Paid Off vs. states. 3-What information do I need to register? You will need your loan number and social security number to register. Terms & Conditions: Guest agrees to all Terms & Conditions and Policy requirements upon completion and return of the Extended Stay Request Form. You don’t have to be a jerk, but you do need to be firm. This can be done via online listings like eBay, Craigslist or even via real estate websites. Owner Travel Deals. More . S. 34 out of the Chase Account and that I would call them back on 10. – Case No. If you are wondering how to get out of a Westgate timeshare than this video is for you. Enjoy 24/7 access to all your ownership needs! Owner Login. Show on map. Westgate Cars has something for everyone. Financed - Is your timeshare paid off or is it financed? 2. 3000 Paradise Road, Las Vegas, NV 89109, United States of America – Great location - show map. Corporate Headquarters 5601 Windhover Dr. A statement of cancellation. Business contracts Business real estate Timeshares Real estate Business Fraud. Eastern Standard Time. These details will help Westgate process your cancellation request in a timely manner. Westgate alleges that "McDowell directs and controls Wesley's activities which are the subject of this lawsuit and/or controls others whom McDowell has directed to do so" and that "all actions attributable to Wesley are also attributable to McDowell. For some rest and relaxation, visit the hot tub. Main Telephone (407) 351-3351. To cancel a Westgate Resorts timeshare contract, you will need to provide a signed and notarized cancellation letter along with the appropriate documentation. 00, and pay the transfer fees for the prospective buyer. Here are some steps to take that may help: 1) If you have you payments set up on a debit or credit card, they can legally continue to take money off that card. By following these steps, you can confidently cancel your. A timeshare attorney is a consumer protection advocate who works to protect their client’s rights regarding a range of timeshare matters. When it comes to canceling a Westgate timeshare, one of the most important steps is to prepare a formal request for cancellation. Sign and date your letter. com For details around procument terms, please view Terms and Conditions for MultiChoice Africa Procurement. A rescission or cancellation clause states that you may cancel your timeshare within a few days of purchase. 5)- If you used a credit card for a deposit / notify the card company that you have rescinded and are awaiting a refund . The downside is that even doing this may take months or even years to find someone willing to buy your timeshare. Life Wireless provides free government phones and cellular service for eligible customers through the Federal LifeLine assistance program. Canceling a timeshare is not an easy process, but it can be done. Once completed, you will be free from all financial liability. This form requires a few pieces of. However, if cancellation is not possible, there are other options that may be available to you. a. Good banking requires attention to detail. This includes the Westgate Reservation Cancellation Form, a copy of your timeshare deed, and a copy of your driver’s license. An additional $150. 572. Westgate timeshares are an increasingly popular way to vacation, providing a convenient way to save money and have a great time. At Westgate Resorts, our highest priority is providing the ultimate guest experience and customer service to guests like you! We consistently deliver high-quality service to our visitors to create a phenomenal overall vacation experience. Westgate Towers Resort 7600 U. Austin N. 3-What information do I need to register? You will need your loan number and social security number to register. Westgate Resorts has 22 resorts in nine U. Lowest Rates of the Year at Westgate Palace Hotel / Universal / I-Drive. Oct 13, 2023 3:47 pm EDT. The word "want" should not be used anywhere in this correspondence. Length of time owned - How long have you owned the timeshare? 3. All you need to say is: "After careful consideration I (we) decided to exercise our legal rescission rights for contract # XXXX purchased on September XX, 2023". It cost us $750 also to deed it back. For details of the group rates, please contact the Group Department at 1-866-731-7259. Just wanted to make sure the below is still a good address to cancel a Westgate contract: Westgate Resorts LTD 2801 Old Winter Garden Rd Ocoee Florida 34761Perfect for commuting, Westgate is within a 5-minute walk of Redhill station, providing fast journeys to London Bridge. The World of Westgate Mastercard® Credit Card is issued by First Electronic Bank, Member FDIC, pursuant to a license from Mastercard International Incorporated. This number listed as AAA ( 877-489-5696) is incorrect. Nicole. Step 3: Prepare the Necessary Paperwork. At Westgate Resorts, our highest priority is providing the ultimate guest experience and customer service to guests like you! We consistently deliver high-quality service to our visitors to create a phenomenal overall vacation experience. Surprise Promos – Open your emails for a chance to earn up to $500 annually as surprise gifts. 3. -- ( BUSINESS WIRE )--Timeshare companies tend to ramp up sales efforts at the beginning of the year. Please note: General inquiries agents can assist with inquiries related to flight bookings only. This was a week,yearly, floating. rsm said: I have now received the credit on my credit card for the balance of the downpayment and received a letter that the purchase has been cancelled. The first step in canceling your Westgate timeshare contract is to review the terms of your contract. Steines v. Our Resorts are non-smoking. I suggest you familiarize yourself with the terms. Specifically, it outlines the process for cancelling a timeshare with Westgate, including the information needed to complete the form. The products, services and expertise offered by the team at West Gate Bank ® bring the. Step 1: Contact Westgate. Paper check or bank statement: Bank-issued checks or bank statements. Email: [email protected] Number or Package ID. Westgate: A Short History. This information should be available on their website or in your confirmation email. LoopNet disclaims any and all representations, warranties, or guarantees of any kind. The Westgate credit card has re-launched with more flexible rewards for cardholders to use across the World of Westgate. Step 3: Inform the representative that you want to cancel your reservation and. It explains that if payments are not kept up, the unpaid balance will be sent to collections, which could cause a significant negative impact to a person’s credit score. Specialties: The Westgate Las Vegas Resort & Casino proudly announces the opening of the award-winning Serenity Spa, the number one rated spa in Utah. Manage your account - Comenity. C. Toning Suite Opening Times: Mon-Fri: 07:15-19:15 Sat: 08:15-16:15 Sun: 09:15-16:15. Many consumers have encountered issues with their Westgate timeshare and have sought ways to cancel their contract. Wesley Financial Group is a full service timeshare cancellation company. Free continental breakfast, laundry facilities, and a fireplace in the lobby are just a few of the amenities provided at Yellowstone Westgate Hotel. 104901584. When you reach out, make sure to provide your full name and contact information, along with the details of your request. Then, you’ll need to submit all the necessary paperwork to cancel the contract. The documentary sheds light on David Siegel’s tenacity to hold onto the PH Tower, which ultimately played a pivotal role in the company’s financial challenges between 2009 and. Las Vegas Sports Book. First, you must file a rescission letter with Westgate and provide supporting documents to prove your request. Am I required to take a timeshare presentation with a rental reservation? Get answers to Westgate Resorts frequently asked questions. Additionally, Westgate is legally able to take back ownership of the timeshare and sell it to another buyer. Online Payments for Westgate Las Vegas Resort & Casino. The answer to the question is yes, it is possible to get rid of a Westgate Timeshare. Lastly, make sure to include your signature at the end of the letter. Westgate Resorts will hold your week for up to two years from the official start date of the usage week. Cell C Direct. Westgate Gatlinburg Received package on 1/9/23 at 9:34 am. IntroductionTimeshare purchasers usually get the right to rescind the contract within a specific amount of time. Timeshares are a vacation property type where you share the costs of the property with other owners. CALL 800-351-0461 TODAY TO. First, contact Westgate and speak to a representative about the process. Make sure to have cash or a money order on hand in order to cover any fees associated with the cancellation. A recent survey showed that 70% of customers were not satisfied with Westgate Cruise and Travel’s cancellation. With these steps in mind, you can successfully get out of your Westgate. The fee will vary depending on the circumstances, but it could range from $500 to $2,500. Current passing rent of £1,231,037 per annum, which equates to a low rent of £25. Click on this link to amend or cancel your booking. Fill out our form or call 1-800-640-6886 and we. Review. Location of This Business. The first step in cancelling your Westgate Resort timeshare is to collect all the necessary documentation. , a Florida corporation doing business as Leisure Time Passport (hereinafter “Leisure Time Passport"), with a place of business at 9995 S. At Westgate Las Vegas Resort & Casino self parking is always complimentary (FREE). Furthermore, all penalty policies under the Westgate Resorts Terms & Conditions will apply. Ages 5-99, max of 10 per group. The cancellation notice must be writing (Tenn. Westgate timeshares can be a great way to enjoy vacation experiences, but for some people, a timeshare is simply not the right fit. External Banking. Westgate reserves the right to change these terms and conditions without notice. b. The time to sell a timeshare varies because of what type of timeshare you have with Westgate and how marketable you wish to make your offer for prospective buyers. Enjoy world-class. Your request will be resolved in the shortest time possible. Vacation ownership takes your vacations to an entirely new level. In this article, I will discuss the process of canceling a Westgate Vacation Villas timeshare, step. Westgate Resorts contacts. -Central Florida Investments, Inc. Central Florida Investments, Inc. The gym features state-of-the-art equipment designed to suit all fitness needs, while the. If you take these steps, you are well on your way to canceling your Westgate. According to the reviews, many Westgate timeshare owners have had very negative experiences with the company. Mortgage. Westgate Event Series packages are non-refundable after purchase. Welcome to Westgate Las Vegas Resort & Casino. Cancellations must be made 30-days prior to arrival by 4pm Hotel time in order to receive a full deposit refund. The Legacy Program offers Westgate Resorts Owners the ONLY Developer-guaranteed release option. If you want to end your Westgate Travel Club membership, you can do it in. Closes in 33 min: See all hours. Easy Ways To End Your Westgate Travel Club Membership. b. Consumers can also work with a timeshare cancellation professional to explore their options. Be sure to have the original timeshare contract, a copy of the deed, and any other documents related to the timeshare on hand. Box 82603 Lincoln, NE 68501-2603. The safest way of selling is to transact with people. I hope this information was helpful! Please let us know if you have any more questions about our Las Vegas hotels! If you're looking for classic, hotel discounts in Las Vegas, let us help you find the perfect room for your budget! We’re always here to help!Westgate Resorts Timeshare has been expanding since 2008 in which started in central Florida and now has 28 locations throughout the United States. First, you should contact Bluegreen Vacation to provide your contract information and state your intention to cancel. Hours of operation: 24 hours/day, 7 days/week. Earning Savings Credits. Westgate Palace, L. " You are exercising your right of rescission. 3000 Paradise Road , Las Vegas, Nevada 89109. Cancellation outside of the 30 day period will. To effectively cancel your Westgate Timeshare, start by terminating the contract with Westgate. Trending companies Karma Group 6 reviews Lifestyle Holidays Vacation Club [LHVC] 94 reviews Spinnaker ResortsJust wanted to make sure the below is still a good address to cancel a Westgate contract: Westgate Resorts LTD 2801 Old Winter Garden Rd. You can do this by calling the customer service number provided in your membership materials or by logging into your online account and submitting a cancellation request. Need more Travel Savings Credits, no worries, purchase additional Travel Savings Credits at our discounted rate. Additionally, make sure to include your Westgate timeshare account number and your contract number. Westgate River Ranch Resort & Rodeo 3200 River Ranch Blvd. L. Our main service to exit timeshare contracts is our title transfer service. The first step in canceling your Westgate timeshare is to fill out the cancellation form. Staff. No children in casino. Online banking portal: You'll be able to get your bank's routing number by logging into online banking. Share. C-FIBRE. This ensures that members can enjoy affordable and memorable vacations. Ultimately, it is important to weigh the pros and cons of buying out a Westgate timeshare to determine if it is the best solution for you. It is important to understand the process, the potential costs, and the benefits of cancelling a Westgate timeshare before making any. . A refund processed to a 0 balance shows as a positive amount until the funds are used. S. A Developer Exchange fee will be required at the time of booking. Additionally, it outlines the benefits of using a professional timeshare. Cancellation requests received later that ten (10) business days after the purchase date will not be honored. a. One of the standout features of Westgate Travel Club membership is the flexibility it provides. Here is Chapter 721 of the Florida Statues, which explicitly deal with cancelling a timeshare purchase. Free Consultation. US. Westgate’s Travel Partners Program is a turnkey business that allows Owners to sell Westgate vacat Westgate Travel PartnersWestgate Facility 1 Floretta Pl Rm 208 Raleigh, NC 27676. 88th Street, Miami, Florida 33176. Hello I need advice me and my husband regret that we signed for trade off timeshare. To change or cancel your vacation, please contact your travel agent or if you booked directly with WestJet, please contact WestJet Vacations. arrivia, Inc. River Ranch, FL. Fortunately we came across this site on our way home from Orlando and immediately sent a cancellation notice when we returned home today (6/29/2016) using one of the template's. Here’s what you need to do: Step 1: Locate the phone number for Westgate Resorts customer service. You must be very, very clear that you are writing to cancel your timeshare. You can manage your reservation at any time by choosing this option whenever you return to this screen. Additionally, consider other options such as transferring, donating, or selling the timeshare. 3. Thank you for your understanding and trust in Westgate Resorts. Be. Responsible Gaming Statement. Mortgage. As our bank, they do a superb job of managing our accounts, processing our payroll, and keeping us up to date with the latest features, cost-saving breaks, and legal compliance. You should seek help from a legal expert who can review your contract and explain. There are several strategies you can use to cancel your Westgate timeshare. Once you’ve initiated the cancellation process with Westgate, it’s important to make sure you have the necessary paperwork in order. Once you’ve reviewed your membership agreement and determined your cancellation window, it’s time to contact Westgate Travel Club. Payments scheduled using "Pay. However, be firm in your desire to cancel your timeshare contract, as you. Nov 8, 2023. Check out our special hotel discounts and browse our accommodations now!Caesars Sportsbook (NASDAQ:CZR), Station Casinos, and the Westgate SuperBook also said they beat their betting handle records for a single auto race. We have a wide selection of models from Jeep, Ram, Dodge, Chrysler, or Kia. The new number is 877-489-5696. Siegel in 1982. However, if you choose to cancel after this period has expired, you may be charged a cancellation fee. It is recommended to reach out to West Gate directly to discuss your options. Serenity Spa by Westgate brings the natural, rustic atmosphere of the Rocky Mountains to the Nevada desert for the ultimate experience in relaxation and rejuvenation. Westgate reserves the right to change these terms and conditions without notice. Room Rates. Your resort developer, management company, or property owner’s association may have a deed back, or timeshare cancellation program already in place. It is. MANAGE RESERVATIONS. Vacation packages starting at $99. et al. Surprise Promos – Open your emails for a chance to earn up to $500 annually as surprise gifts. From the award-winning Westgate Room and Veranda, to the intimate, vintage feel of Plaza Bar, let us reintroduce you to Modern American dining. The following restrictions shall at all times apply to the booking and use of Westgate Club Weeks: (i) only those units within the Westgate Resorts which the developer, at the time of the reservation, owns or has the right to use shall be available for reservation; (ii) WG Vacation Periods and WG Resort Selections are on a first-come, first. 1 ¶ 50. To add even greater value for our Vacation Club owners and their families, Bluegreen has created strategic alliances with industry leaders to provide exclusive benefits like one-of-a-kind experiences and a greater range of vacation options. Click to expand. Advertisement. Keep in mind that the seven-day rescission period starts on the date of purchase and ends at midnight on the. Las Vegas Specials. Assigning ownership of a Westgate timeshare is a great option for those looking to get out of their contract without having to pay any additional money. This letter needs to be sent by registered or certified mail so that Westgate can confirm it was received within the rescission period. At Westgate, we make vacations a breeze! Customer Service Line. When sending the notice, be sure to include proof of purchase and a copy of the. Rewards do not expire as long as an account remains open. We have a wide selection of models from Jeep, Ram, Dodge, Chrysler, or Kia. How do I close my account. Nike Store Westgate (Partnered) in Westgate Mall - 15 Mwanzi Rd P. Once the details of the cancellation have been agreed upon with the Westgate Owner Services team, the next step is to formalize the cancellation. 888-796-3564. Located 3. 2801 Old Winter Garden Road Ocoee, Florida 34761 - Westgate Palace, A time Share Resort 6145 Carrier Drive Orlando, Florida 32819 Additionally, we are sending a written notice to Florida Investments, INC to cancel our authorization to debit our VISA credit card ending in XXXX. 00 West Pike, Weslaco TX. d. Just like any other mortgage payment, it’s extremely important to maintain your payment schedule on your. How to Cancel a Westgate Timeshare Contract Because of the nature of the. Members have the ability to choose. To rescind your Westgate timeshare contract, you must send a letter in writing. PER SHARLINE ON 09/18/19 THE AAA FAX # SHOULD BE 877-318-5893. No Zip Code? Login with Last Name or Country. Travel dates are valid from now until August 2024, excluding all holidays. To cancel your Westgate contract during the rescission period, you need to do the following: Write a letter of termination to Westgate Resorts. Business Started: 10/19/2011. Under Westgate’s no-refund policy, canceling a timeshare within five days of signing the contract is the only way to void the contract. Once you’ve submitted the form, you’ll be one step closer to cancelling your Westgate timeshare contract, and you can rest assured that your request to cancel my Westgate timeshare has been received. 46 reviews #1 of 6 Coffee & Tea in Grantham $$ - $$$ Cafe British Vegetarian Friendly. When applicable, eBird generally defers to bird records. 084 1 4 Fibre (34273) GLOCELL. Looking for assistance while planning your next vacation? Contact our friendly customer service representatives who are available to assist you while ensuring your next Westgate Travel Club vacation goes smoothly. Getting out of a Westgate Resort timeshare requires careful consideration, research, and a clear understanding of your contractual obligations. 10 Cancellation. Choose a hotel policy then you provide reimbursement for married, and direct marketing, resort offers a new owner!Through the Westgate Resorts Timeshare Cancellation Program, consumers can be released from their timeshare obligation without penalty. The resort offers a modern gym. Service Animal Policy: Dogs and certain miniature horses (height 24-34 inches, weight between 70 & 100 pounds) are eligible to be recognized as service animals under Titles II and III of the ADA. Westgate Travel Partners, Ocoee, Florida. When you come to the dealership, we will be able to answer. Review & Pay. Our Westgate Team Members are available to answer your questions about destination information, rental rates and everything accessible to you on-property. L. These Terms and Conditions are final and cannot be changed or altered by any statement, merchant, or representative of any unauthorized person (s). If you have any questions please contact our office at 800-425-4081. Phone number: 0789 687 605Las vegas reservation for 9/11/20 at Westgate must cancel due to virus and work schedule need help to reschedule. Contact Information. It’s located at a distance of 6. The fastest way to sell your Westgate Resorts timeshare is to hire a reputable timeshare resale company and list your timeshare for $1. In most situations this information is. . 31. Add an Account or Reservation. Once the details of the cancellation have been agreed upon with the Westgate Owner Services team, the next step is to formalize the cancellation. Have questions about our park city hotel and ski resort near Canyons Village? We've got answers for you!My husband and I recently went on a weekend getaway for our anniversary in Gatlinburg,TN and were approached to attend a sales pitch at a nearby resort. S. Designed with travel and timeshare ownership in mind, the new credit card allows. Please note: Payments can be edited or canceled up until 11:59pm Eastern Time of the day prior to the scheduled payment date. Phone Cancellation. a. Read HQ Reviews Start a Review. Central Florida Investments, Inc. S. Your ongoing enjoyment of your vacation ownership experience is Westgate’s primary focus, but as your lifetime of travel winds down, we know that you maybe be wondering how to legally exit timeshare contract in Florida. 34024 N Smokehouse Trl, Cave Creek, AZ 85331-2111. Average of 292 Customer Reviews. However, your timeshare account must be completely paid off to quality. If you need assistance with the Westgate Tennessee timeshare cancellation process, you can contact the Westgate timeshare cancellation phone number at 1-800-555-1234. For additional information regarding The Legacy Program, please call 800-351-0461, Monday through Friday from 9 a. westgateresorts. Gather Required. Joined Apr 5, 2022 Messages 1 Reaction score 0 Points 1 Resorts Owned Westgate Gatlinburg Apr 5, 2022 #1 I took the advice I found here and basically everywhere on the internet on how to cancel our. Westgate Resorts hides cancellation form in Hidden pocket of Timeshare Sales binder. It’s important to read through all the paperwork thoroughly to ensure you. Assigning Ownership of a Westgate Timeshare. 084 1234. So let’s dive in and explore the different ways to cancel a Westgate timeshare!Westgate Florida Timeshare is a holiday ownership program that provides members with access to luxurious resorts in some of the best vacation spots in the world. If you are past your rescission period and still want to cancel your timeshare, the best way is to sell it. Received a confirmation number and a welcome email. is constantly striving to incorporate the best products and people into our process. Click on Register. DON'T GET SCAMMED BY THIRD PARTIES! Though Westgate Resorts does not formally provide a timeshare exit program concerning its resort properties, exit options may be available for owners to work with The Westgate Legacy program, should certain criteria be. As a timeshare owner, you may find yourself wanting to cancel your Westgate Vacation Villas timeshare. Q. Westgate removed automatic payment status from account either on 1/9/23 or 1/10/23 I canceled my debit card 1/10/23 and requested a new one to prevent any future charges to card. Common Complaints about Westgate. First, contact Westgate and speak to a representative about the process. General Contact & Mail. Finally, contact Westgate customer service to go over your cancellation request and any applicable fees. if you want to enjoy yourself- get a cabin. Placing cookies or, westgate resort policy reverts back to cancel or punitive damages caused by westgate lakes resort has been the balance. C. Westgate Travel Club review: refuses to cancel policy. Call today. Yes, Westgate has a cancellation policy. .